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Apps General Questions

The Bimi Boo series of apps has been meticulously developed by experts in the field to deliver the highest quality educational content. Every product within the brand is thought through to the smallest details. Therefore, we believe that our prices are well justified. All of our demo versions are free of charge to download. Additional options and the full version are available as in-app purchases.

Most of our apps offer one-time in-app purchases, granting you unlimited access without any additional charges. However, we do have four apps that utilize a subscription model – Bimi Boo Academy, Interactive Cartoons, Puzzle Games & Kids Drawing

Please launch the app with the internet connection turned ON and tap on the locked content. Then, pass through the parental gate and follow the standard purchasing flow.

An active internet connection is required to download and install our apps from the application stores. However, once the app is installed on your device, you can turn OFF the internet connection and use it .

Exceptions-There are only four subscription based apps that require internet connection to sync game progress: 1) Bimi Boo Academy 2) Interactive Cartoons 3) Puzzle Games 4) Kids Drawing.

Our apps are completely ad-free. There is only the “More Apps” section, which is protected by a parental gate, making it inaccessible to children. Additionally, you can disable this section by turning off the internet connection before launching the app.

Please use the “Recover Password” feature on the login screen in order to change the password. The necessary instructions will be provided in an email sent to you.

No. All of our apps completly adhere to safety standards and as it is stated on the permission request, the camera does not have a recording function and is designed purely for entertainment purposes. Moreover, it will not be enabled if you choose the “Don’t allow” option once the permission is requested.

Once you set your preferred language on your device, our app will automatically adjust to the same language upon installation.

You can turn off the music by tapping on the button “For Parents” =>Settings, here you can see “Background Music”, click the little button to turn it off.

Amazon

Please follow the instructions below:

1) Set up the account from which the purchase was performed on the device.

2) Download (!) the app with the above-mentioned account.

3) Turn ON your internet connection before app launch.

4) Launch the app.

The purchases should be restored automatically on launch.

Unfortunately, we do not process payments and are not able to manage them, so we can’t refund you directly, only Amazon can. Please follow the store refund policies and contact the Amazon Appstore support team to request a refund.

Please follow these instructions in order to change, update, cancel, or turn off auto-renewals for subscriptions purchased from the Amazon Appstore app.

  1. Tap Apps.
  2. Tap Store.
  3. Open the menu, and then tap Manage Subscriptions.
  4. Update your subscription as needed.

Note: If you turn off auto-renewal for a subscription, access continues until your current subscription period expires.

Please be advised that every application store has its own sharing features. In-app purchases can’t be shared between profiles in Amazon. You need to add the app itself to the child’s profile, enable in-app purchasing for that profile, then open the app in the child profile and make your in-app purchase from there.

To enable in-app purchases in a child profile:

1) Switch to the Adult Profile.

2) Go to Settings.

3) Select Profiles & Family Library.

4) Select the child’s profile.

5) Under Manage Your Child’s Content, tap the toggle switch next to Enable In-App Purchasing.

Google Android ​

Please follow these instructions in order to restore your IAP (in-app purchase):

1) Set up the account from which the purchase was performed on the device.

2) Download the app with the above-mentioned account.

3) Turn ON your internet connection before app launch.

4) Launch the app.

Your purchases will be restored automatically upon launch once the Google Play Store will be able to synchronize download and purchase events.

Please try the following 

1) Force stop the apps and launch.

2) Reinstall directly from the Google Play Store.

3) Clear cache of your Google Play Store app and download/ launch the app.

4) Check if you have logged in all the required services of your device, then reinstall / launch the app.

Your purchases will be restored automatically upon launch once the Google Play Store will be able to synchronize download and purchase events. If this does not help, then please provide us with a screenshot from your order history illustrating the purchased product and a screenshot of the main screen of the app you are trying to restore.(email- [email protected])

Unfortunately it’s not eligible to share in-app purchases in the Google Play Family Library. Each app store has its own sharing capabilities and that goes beyond our control. 

Please check this link for more details: https://support.google.com/googleplay/answer/7007852

Please set up the same account from which the purchase was performed initially, then download the app with the above-mentioned account, turn ON your internet connection and launch the app. Your purchases will be restored automatically upon launch, as the Google Play market will be able to synchronize download and purchase events. Please note that in-app purchases can be restored or transferred only within the same store where they have been performed.

Unfortunately, we have no authority over any payment-related procedures. Kindly adhere to the store’s refund policy and directly reach out to the Google Play support team for assistance regarding payment concerns or refund inquiries.

Google Play Refund Policy & Contact Link: https://support.google.com/googleplay/answer/2479637?hl=en

You can find all the information about your purchases in your Google Account’s order history within the Google Play Market app. 

Please find below steps to cancel subscription for Google Play Market: 

  1. Open the Google Play app. 
  2. At the top right, tap the profile icon. 
  3. Tap Payments & subscriptions and then Subscriptions. 
  4. Select the subscription you want to cancel. 
  5. Tap Cancel subscription. 
  6. Follow the instructions.

Ref. https://support.google.com/googleplay/answer/7018481

Apple iOS​​

Please follow these instructions in order to restore your IAP (in-app purchase):

1) Set up the account from which the purchase was performed on the device.

2) Download the app with the above-mentioned account.

3) Turn ON your internet connection before the app launch.

4) Launch the app and tap the “restore purchases” button that is mainly located on the main menu (depends on the app).

Please kindly note that in-app purchases can be restored/transferred only within the store where they have been performed.

It is required to be logged in with the account that was used during the initial purchase. The purchased product will be seen in the order history indicating its title and price. The app requests data about purchase status for the current account. Please make sure you use the correct account, you see the purchased product in your order history and you have followed all the instructions provided above. If this does not help, then please  provide us with a screenshot from your order history illustrating the purchased product and a screenshot of the main screen of the app you are trying to restore. ([email protected])

Yes. Please follow these instructions:
On your iPhone, iPad, or iPod touch

  1. Go to Settings.

  2. Tap your name.

  3. Tap Family Sharing, then tap Set Up Your Family.

  4. Follow the onscreen instructions to set up your family and invite your family members.

Ref : https://support.apple.com/en-am/HT201088

Please make sure that your other Apple devices are signed in with the same Apple ID that made the initial purchases. Then install the app and press the “Restore Purchases” button, that is mainly located on the main menu (though this may vary depending on the app).
It’s important to note that in-app purchases can be restored or transferred only within the same store where they have been performed, as each application store has its own billing and account systems.

Unfortunately, all the processes related to payments are out of our control. Please follow the store’s refund policy and contact the App Store support team directly to address any payment-related issues or refund requests.

Contact Apple Support: https://support.apple.com/en-us/HT204084

Please follow these instructions:

  1. Open the Settings app. 
  2. Tap your name, then tap Subscriptions. 
  3. Tap the subscription that you want to manage. 

4. Choose a different subscription option, or tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won’t renew.
Ref. https://support.apple.com/en-am/HT202039

Please note that you can use “Guided Access”, as it limits your device to a single app and lets you control which features are available.

Set up Guided Access here: https://support.apple.com/en-us/HT202612

Unfortunately no, as in-app purchases aren’t compatible with this service.

Please follow the instructions below:
 1. First, delete the app from your phone.
 2. Once the app is deleted, open your Settings.
3. Tap your Apple ID at the top.
4. At the top of the apps menu, tap “iCloud.”
 5. Under “Storage,” tap “Manage Storage.”
6. Find the name of the app under the list of apps in your iCloud and tap it.
7. Underneath the app name, tap “Delete Data.”
8. Tap “Okay to confirm.”
 9. Redownload the app from the App Store. It should now have no memory of your game progress.